Phone Calls Are Still King – Ask GoDaddy!
I’d like to share a recent experience I have had with the internet industry titan GoDaddy. We use many of their services for our call center, and they’ve always done a great job. So recently, when I needed to make some changes, I reached out to GoDaddy. What I found was quite interesting – they don’t have any contact forms. They rarely have online chat available, and they don’t have an email address or fax number.
What they do have is an American phone number, prominently displayed on their website. The GoDaddy call center is manned 24/7 by knowledgeable sales and support professionals who are ready to assist you.
Check it out here – www.godaddy.com
Look at their Contact Us page here – https://www.godaddy.com/contact-us.aspx
You see hundreds of contact numbers, and zero online contact forms or email addresses. As a telephone sales professional it does not surprise me in the least this is how they choose to do business.
A company like GoDaddy has all the metrics available to them regarding what works and what doesn’t. Their business thrives on quantity and quality. Folks in charge of business development there have put in time analyzing and considering all the options. It is clear they have determined phone calls are King. If online contact forms or live online chat were resulting in a greater number of satisfied customers, they would be doing it.
As a professional in the telemarketing industry I know why. Telephone conversations are simply the most effective method to satisfy your clients and make sales. A phone call is more likely to result in a full understanding of how a product works. A phone call is more likely to satisfactorily resolve every service issue clients have.
To be clear, I haven’t contacted GoDaddy for their take, but it seems obvious to me they believe the phone is the BEST method of communication in the business world. I would have to agree. I have always had a great experience with them. I know of many others who are happy with the service they provide. As an American owned and operated call center operator, I don’t have to be convinced of the value of the phone call. I recognize and capitalize on the power of having intelligent conversations with prospects and customers alike every day.